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JMH
HR Transformation & Strategy

Build a better way for HR to work.

I fix broken HR operations delivery to cut response times and grow team capacity without adding headcount.

Let's Talk See the Approach
Current stateBetter state
The problem

The old HR playbook doesn’t scale anymore.

Growth, new technology, shifting expectations, and expanding workloads can expose weaknesses in the way HR operates. Add in AI and teams are facing more gaps.

Processes that don’t scale

What worked at 50 employees breaks at 500. Every inquiry lands in the same undifferentiated queue and waits the same amount of time.

Strategic projects without ownership

Initiatives stall the moment competing priorities show up because nobody owns getting them from decision to done.

Systems that don’t talk to each other

More tools didn’t mean more integration. Workflows still break at the handoff between them.

Teams overwhelmed by transformation

Constant change outpaces the team’s capacity to absorb it, pulling senior HR talent into constant triage.

What I fix

Four ways to fix the root cause.

When HR feels stuck, it's rarely the people. It's how the work is set up.

Fix how the work flows

HR teams are hired for judgment, then buried in admin work. That's usually a design problem: unclear ownership, processes that vary by team, and requests that bounce around before anyone solves them. I redesign how the work actually moves.

Operating models & process improvement

Turn plans into progress

Big initiatives stall when there's no sequence, no owner, and no rhythm. I build the roadmap and run the work in short cycles, so you see progress in weeks, not quarters.

Roadmaps & Agile HR delivery

AI, adopted thoughtfully

Targeted automation for a specific bottleneck, like self-service, request routing, or triage. Not tools for their own sake. Judgment stays with your team.

AI & technology transformation

Make it stick

Knowledge that lives in one person’s head walks out the door with them. I help you organize what your team knows, plan what to capture first, and turn it into short, findable content and tools people actually use.

Knowledge systems & SOPs
See how I work
Jillian Hintz
Meet Jillian

You'll work directly with me.

I'm Jillian Hintz, founder of JMH. I've spent 20+ years in HR leadership fixing how HR work gets done, across banking, fintech, SaaS, and data services.

More about me
The method

Strategy designed to become action.

  1. 01/05
    Understand

    Map how work moves today: ticket volume, queue structure, ownership gaps, and where your best people are stuck on triage instead of strategy.

  2. 02/05
    Align

    Define the target delivery model: tiering, SLAs by issue type, clear ownership, and the specific measures that will prove it worked.

  3. 03/05
    Design

    Build the case management structure, decide where AI actually helps, and lay out the roadmap to get there.

  4. 04/05
    Activate

    Stand up the new tiering and ownership model with the team, with hands-on training and change management built for what is in motion.

  5. 05/05
    Strengthen

    Stand up the dashboards and feedback loop that keep response times and adoption on track after the engagement ends.

Explore the full approach

Already know what needs to change? Let's Talk

Proof

Case studies.

View all case studies

Around 2,000 questions a month arrived through one email inbox. I mapped the process end to end and rebuilt it with self-service, AI-powered answers, and a prioritized ticketing model.

  • Inquiry volume dropped by 50%+
  • Tier 1/2 response time cut in half
  • 3,000+ employees migrated in under 60 days
Read the full story

Back-end operations, from intake through execution, follow-up and compliance, ran manually and were built for a local footprint. I designed and built an AI-enabled operations dashboard so the nonprofit could scale nationwide on the existing team while keeping student data private and compliant.

  • 76% more capacity
  • 50% lower operating cost
Read the full story
Offerings

A clear on-ramp. A partner to keep it moving.

Explore all offerings
Phase 1

HR Delivery Diagnostic

  • Current-state assessment
  • Service delivery model design
  • Strategy on a page
  • Change plan and roadmap
  • Continuous feedback loop
Phase 2

Transformation Implementation Partner

  • Technology roadmap
  • Implementation support and training
  • Ongoing advisory hours

The Diagnostic is the on-ramp: fixed scope, clear deliverables. The Implementation Partner keeps it moving.

JMH is founded and led by Jillian Hintz.

Read the full bio
Ready when you are

Ready to build a better way for HR to work?

I fix broken HR operations delivery to cut response times and grow team capacity without adding headcount.

Let's Talk