Case studies.
Selected work turning HR operations challenges into delivery models and systems that can scale.
The challenge
The nonprofit's back-end operations, from intake through execution, follow-up and compliance, ran on manual processes built for a local footprint. Serving students nationwide on the same team, while meeting privacy obligations for sensitive student data, was not workable without redesign.
The approach
I mapped the full flow from intake to execution to follow-up, then designed and built an AI-enabled operations dashboard the existing team could run, with privacy compliance built in, so reach could grow without headcount.
What I did
- Mapped the process end to endDocumented each step from intake through execution, follow-up and compliance to see where the manual work, delays and data risks sat.
- Designed the operating modelDefined what the back-end operation had to look like to serve students nationwide on the existing team, with privacy requirements enshrined in the model rather than added afterwards.
- Built the operations dashboardBuilt the back-end dashboard that runs intake, execution and follow-ups, with AI handling the repetitive, document-heavy steps.
- Set the team up to scaleLeft an operation that grows with demand rather than one that needs a new hire for every new region.
The result
- 76% more capacity
- 50% lower operating cost
Led by Jillian Hintz, 20+ years in HR leadership.
A better delivery model starts with the real bottleneck.
Let’s talk through what is slowing the work down and what a stronger operating model could unlock.